Shipping & Delivery Policy
Shipping Information
At 1stLighting, all orders are shipped with a Shipping Fee of 0 USD, regardless of destination. We ship from our global warehouses based on inventory availability to ensure efficient delivery.
We use trusted international carriers such as DHL, UPS, USPS, and FedEx to ensure safe and reliable worldwide delivery.
Delivered Duty Paid (DDP)
All orders are shipped under the Delivered Duty Paid (DDP) method. The total amount shown at checkout is the final price, including import duties, customs fees, and applicable taxes (VAT/GST). You will not be required to pay any additional charges upon delivery.
Order Processing
Orders are processed within 1–5 business days after payment confirmation.
Our daily cutoff time is 2:00 PM GMT-8 (Pacific Standard Time). Orders placed after this time will be processed on the next business day.
Estimated Delivery Times
| Region | Processing Time | Shipping Time | Total Estimated Delivery | Shipping Fee |
|---|---|---|---|---|
| North America (USA, Canada) | 1–5 business days | 20-25 business days | 21-30 business days | 0 USD |
| Europe (UK, France, Germany, Italy, Spain, Netherlands, Norway, Sweden) | 1–5 business days | 20-25 business days | 21-30 business days | 0 USD |
| Rest of the World (Australia, UAE, New Zealand) | 1–5 business days | 20-25 business days | 21-30 business days | 0 USD |
Delivery times may vary depending on customs clearance and local logistics conditions.
Tracking Information
Once your order has shipped, you will receive an email containing your tracking number. Please allow 24–48 hours for tracking updates to appear.
30-Day Return Policy
We offer a 30-day return policy. If your purchase does not meet your expectations, you may request a return or exchange within 30 days of delivery.
Secure Payment Options
Your security is our priority. 1stLighting.com uses SSL encryption to protect all transactions. We accept major credit cards, PayPal, Apple Pay, and Google Pay.
Contact Information
Email: support@1stlighting.com