Shipping Policy

Free Shipping & Delivery Information

At 1stLighting, every order comes with free shipping, no matter where you are.
All items are shipped directly from our U.S. logistics center using trusted global carriers such as DHL, UPS, USPS, and FedEx, ensuring safe and efficient delivery worldwide.

Delivered Duty Paid (DDP)

We ship all orders under the Delivered Duty Paid (DDP) method.
This means the total price you see at checkout is the final amount — it already includes any import duties, customs fees, and local taxes (VAT/GST).
You won’t need to pay anything extra upon delivery.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Our daily cutoff time is 2:00 PM GMT-8 (Pacific Standard Time, Los Angeles).
Orders placed after this time will be processed on the next business day.

Estimated Delivery Times

Region	Processing Time	Shipping Time	Estimated Total Delivery	Shipping Fee
North America (USA, Canada)	1–2 business days	10–13 business days	11–15 business days	Free
Europe (UK, France, Germany, Italy, Spain, Netherlands, Norway, Sweden)	1–2 business days	12–15 business days	13–17 business days	Free
Rest of the World (Australia, UAE, New Zealand)	1–2 business days	15–22 business days	16–24 business days	Free

Delivery times may vary slightly depending on local customs and logistics conditions.

Tracking Information

Once your order ships, you’ll receive an email with your tracking number so you can monitor your shipment in real time.
Please allow some time for tracking updates to appear after dispatch.

30-Day Return Guarantee

We offer a 30-day return policy to ensure your satisfaction.
If your purchase doesn’t meet your expectations, you may request a return or exchange within 30 days of receiving your item.
Please visit our Return Policy page for detailed instructions.

Secure Payment Options

Your payment security is important to us.
1stLighting.com uses SSL encryption to keep all transactions safe.
We accept major credit cards, PayPal, Apple Pay, and Google Pay.
Learn more on our Payment Methods page.

Need Help?

If you have any questions or need assistance, our support team is here to help.
Email: support@1stlighting.com
Phone: +1 (719) 673-7947
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT-8)